Creating great user onboarding experiences is one of the most important things that you can do to make sure that your customers stay happy and engaged with your product. Whether you are an eCommerce site, a website builder, or just an application, you can use these tips to make sure that your customers have a positive experience.
Avast
Getting the right onboarding experience is a great way to increase customer satisfaction and brand loyalty. It helps customers learn about the features of your product and services, and ensures that they are able to get the most out of it. It also reduces churn rates.
A recent study by Google Play Store found that most apps lose users within the first three days. When you invest in user onboarding, you can prevent this churn and increase customer satisfaction.
Avast, a developer of security software, wanted to make its onboarding process more efficient and flexible. To achieve this goal, the company sought out SAP SuccessFactors solutions. The company was able to combine its core HR data from its parent company and its acquired companies in a single, unified solution. It also had access to workforce information in one place, which allowed it to respond more quickly to sudden market shifts.
Dropbox
During the summer of 2013, Dropbox commissioned a study to see how their onboarding process compares to other cloud storage providers. The study looked at their onboarding materials, as well as their users’ performance on key functions. The study also analyzed how Dropbox’s onboarding processes performed compared to three similar sites. The results were not particularly surprising.
The study found that the best user onboarding experiences was a well-thought out and organized email. It explains the product’s main features and benefits, and it clearly describes the concrete actions that are expected to occur.
It also includes a downloadable PDF, which can be a great way to make onboarding easier. However, it is not the only way to onboard users. Another great strategy is to utilize social media, which allows users to connect with Dropbox on a personal level.
TikTok
Luckily for us, TikTok has a streamlined user onboarding experience that gets the job done. TikTok’s onboarding system consists of a few standardized components which help to create an optimal user experience for each individual user. The best part is that it takes less than 60 seconds to get started.
In fact, TikTok’s onboarding experience is a perfect fit for fast paced social media sites like Facebook and Twitter. By encouraging users to engage in a series of activities, TikTok can help its users to become more productive on its platform. In turn, the social network can benefit from a more active user base.
Genially
Using the right tools can help you create an effective user onboarding experience. Genially is one such tool. This visual content creation platform allows users to design their own interactive images, presentations, and infographics. They also have a free version that allows you to try the tool without signing up for an account.
In addition to the tools they offer, Genially has a strong UX. The interface is fun, witty, and informative. There is also a great onboarding flow. The platform has some of the best features of any onboarding tool.
The homepage of Genially has a simple call to action. It also sums up the value of the product. Besides, it has a cute loading screen. The UI is filled with encouraging copy and fun illustrations.
FullStory
Using FullStory for user onboarding can be a great idea, but it can also be confusing. It can be helpful to work with a consultant to help you get started.
FullStory is a powerful analytics engine and digital experience platform that helps teams create digital experiences that customers love. With the help of FullStory, teams can achieve their company objectives faster.
FullStory helps teams break down silos and align around customers. It also delivers data that is easier to understand. It is quick and easy to deploy and offers many features and tools.
FullStory’s onboarding process is a major part of its Customer Experience (CX) organization. The onboarding process helps team members know what they are working on and what their goals are. It can also improve user adoption and increase user retention.
Acorns
Whether you’re a beginner or an experienced investor, Acorns’ user onboarding experience offers a straightforward, enjoyable way to set up an account. The company’s solution automates the process of micro-investing, which means that you don’t have to spend hours researching and managing your investments. You can begin making small investments within five minutes.
The first step is to download the Acorns app. Once the app is downloaded, you will be guided through the onboarding process. Acorns asks you to select your investment portfolio, based on your income and assets. You can also choose your investment goal. Acorns can help you achieve your goals with their intelligent portfolios, which are aimed at providing investment growth based on your risk level.
